Leadership Mastery and Customer Excellence - Blended Learning
Word Power Hub
4 modules
English
Certificate of completion
Unlock the secrets to mastering customer experience and delighting your customers at every touchpoint.
Overview
Leadership Mastery and Customer Excellence is a comprehensive course that focuses on developing leadership skills to deliver exceptional customer service and create a culture of customer excellence. This course is designed to equip participants with the knowledge, tools, and strategies to lead and inspire their teams to provide outstanding customer experiences.
In this course, you will explore various leadership theories and principles that are applicable to the context of customer service. You will learn how to effectively communicate and engage with customers, understand their needs, and exceed their expectations. Moreover, you will understand the importance of building strong relationships with customers to foster loyalty and retention.
The course will cover topics such as understanding customer behavior, identifying customer needs, and developing customer service strategies. You will also learn how to motivate and empower your team members to deliver exceptional service, and how to handle difficult customer situations with professionalism and empathy. Through practical exercises, case studies, and role-plays, you will have the opportunity to apply the concepts learned in real-life scenarios. The course will also provide you with tools and frameworks to measure and track customer satisfaction, as well as strategies to continuously improve the customer experience.
By the end of this course, you will have the skills and knowledge to become a leader who can drive customer excellence. Whether you are a team leader, manager, or aspiring leader, this course will empower you to create a culture of exceptional customer service and achieve leadership mastery. Join us now and unlock your potential as a leader in delivering customer excellence!
Key Highlights
Master the art of delivering exceptional customer experiences
Explore proven strategies and techniques for creating positive interactions
Cultivate strong customer relationships and exceed customer expectations
Learn how to effectively resolve customer issues and drive satisfaction
Become a CX expert and transform your organization's customer experience
What you will learn
Learning Outcome 1
Understand the importance of customer experience and its impact on business success.
Learning Outcome 2
Learn strategies to identify and prioritize customer touchpoints for improvement.
Learning Outcome 3
Develop skills to exceed customer expectations through personalized experiences.
Learning Outcome 4
Master techniques for resolving customer issues and turning them into opportunities.
Learning Outcome 5
Apply best practices to measure, analyze, and continuously improve customer experience.
Modules
Professional Etiquettte
7 attachments • 1 hrs
Interpersonal Skills
Understanding Etiquette
Helping Your Stakeholders
Thanking Your Stakeholders
Apologizing to Stakeholders
Conflict Handling and Problem Solving
Email Etiquette
Customer Service Tenets
2 attachments • 14.28 mins
Customer Service Tenets
Customer Obsession Tenets
Empathy and Inclusive Language in Global Diversity
3 attachments • 15.22 mins
Active Listening Techniques
Building Relations with Empathy
Diversity and Inclusion
Live Session - Leadership Mastery
4 attachments
Leadership Principles
Two-Way Door Decisions
Working Backwards
Hiring Decisions - SBI or STAR Model
Certification
When you complete this course you receive a ‘Certificate of Completion’ signed and addressed personally by me.
FAQs
How can I enrol in a course?
Enrolling in a course is simple! Just browse through our website, select the course you're interested in, and click on the "Enrol Now" button. Follow the prompts to complete the enrolment process, and you'll gain immediate access to the course materials.
Can I access the course materials on any device?
Yes, our platform is designed to be accessible on various devices, including computers, laptops, tablets, and smartphones. You can access the course materials anytime, anywhere, as long as you have an internet connection.
How can I access the course materials?
Once you enrol in a course, you will gain access to a dedicated online learning platform. All course materials, including video lessons, lecture notes, and supplementary resources, can be accessed conveniently through the platform at any time.
Can I interact with the instructor during the course?
Absolutely! we are committed to providing an engaging and interactive learning experience. You will have opportunities to interact with them through our community. Take full advantage to enhance your understanding and gain insights directly from the expert.
About the creator
Word Power Hub
Word Power Hub is founded by Megha Nautiyal, a training specialist with ELT certification from Cambridge University. She has been associated with global companies such as Amazon, British Council, Princeton Review, India Today, among others since 2007. Testimonials and success stories of clients are available on Linkedin. Join Word Power Hub, a global commmunity of learners and dive in the diverse collection of premium digital learning products and live training. Start your growth journey today!
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